At Oryan shop, we are committed to delivering authentic, high-quality silver jewelry with Eastern craftsmanship, along with carefully selected all in full compliance with Islamic Sharia principles. Because we operate on an on-demand fulfillment model (we purchase each item only after your payment is confirmed via PayPal), our refund policy is designed to balance fairness, integrity , and practicality.
- Final Sale – General Policy
Due to the bespoke nature of our sourcing process, all sales are final once payment is confirmed and the item has been procured on your behalf. This model ensures we avoid waste, maintain authenticity, and uphold Sharia-compliant trade by not engaging in speculative inventory. - Exceptions: When Refunds or Replacements Are Offered
We understand that issues can arise. You may be eligible for a full refund or replacement in the following cases:
Item received is damaged during shipping.
Item significantly differs from its product description or images (e.g., wrong material, incorrect design).
Wrong item was shipped due to our error.
To qualify, you must:
✅ Contact us within 48 hours of delivery.
✅ Provide clear photos of the item and packaging.
✅ Keep the original packaging intact.
- How to Request a Refund or Replacement
If you believe your order qualifies under the above exceptions, please email us at:
support@oryan.shop
Include your order number, photos, and a brief description of the issue. We will respond within 2 business days.
Once verified, we will:
Arrange free return shipping (if applicable),
Process a full refund via PayPal, or
Send a replacement at no extra cost.
- Non-Refundable Situations
We cannot offer refunds for:
Change of mind or buyer’s remorse.
Minor variations in handmade items (e.g., slight differences in engraving or stone placement)—these reflect the authentic, artisanal nature of Eastern jewelry.
Orders that have already been processed and shipped unless they meet the damage/misrepresentation criteria above.
- Sharia Compliance & Ethical Commitment
Our policy is rooted in Islamic commercial ethics:
We do not engage in deceptive practices .
We honor our commitments .
We seek reconciliation and fairness in all disputes.
We believe transparency builds trust—and trust is the foundation of halal business.
For any questions about this policy, please contact us at:
📧 support@oryan.shop
📍 Cairo, Egypt